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Frequently Asked Questions
Q: What is a professional organizer?
According to the National Association of Professional Organizers (NAPO)"A professional organizer enhances the lives of clients by designing systems and processes using organizing principles and by transferring organizational skills." In addition, "Professional organizers help individuals and businesses take control of their surroundings, their time, their paper, and their systems for life." Okay, that sounds nice and formal, but here is what a professional organizer does in layman's terms: Organizers help you clear your clutter, set up systems, and create time management processes in a quicker more effective way than most individuals can do on their own. We work with you to help you to learn new skills, strategies, and habits to create the orderly household and life you've been dreaming of.

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Q: Why should we hire a professional organizer?
Major Mom© organizers are highly skilled and trained in organizational systems. We are passionate about helping individuals and their families take control of their households. We help you by setting up customized systems based on your needs. We put the fun back in functional as we transform rooms and spaces. Best of all, we get the job done in a fraction of the time it takes families to do the job themselves. Families get frustrated and arguments arise when they try to de-clutter and organizer on their own. Let us be a gift to you and your family today.

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Q: Are all Major Mom® organizers neat freaks that will come in to my home and make me throw out things that are important to me?
No. We train all of our organizers to listen to you, the client. We learn about your priorties and goals, and work side by side with you to teach you how to have your environment be in line with your priorities. We coach and guide you through the tough decisions and will not encourage you to keep things that you don't like or that no longer fit in your life. However, final decision-making authority belongs to you. We do not believe that having an organized home means having a perfect home. Being a disorganized clutterbug has its costs, and being a perfectionist does too.

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Q: Will my Major Mom® organizer work side by side with me, from afar, or just do the work for me?
This depends on your needs and preferences. We can get you results either way. We work side by side with most clients, so we can teach you the organizing process and you can learn new skills and strategies. De-cluttering and organizing requires a lot of decisions that you will need to make, and the job gets done quickest when you are fully present. We also have Virtual Organizing available where we do not have to be on site to help you. This may be a good fit if you are naturally an organized person but you have just moved, your household has gotten a little cluttered, or things are chaotic because of your travel schedule, and you may simply need some advice or insight. For some jobs, you could show us the space via photos or webcam, answer our assessment questions, and let us organize the space for you.

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Q: What are some of the results I should expect?
To be able to find things when you need them. Once everything has a designated "home" within your home or office finding things quickly is the result. Living in an orderly household relieves stress and makes room for peace and happiness. Perhaps you'll find you have more time since getting rid of excess clutter eliminates 40% of the housework in an average home. (Source: National Soap and Detergent Association). Disorganization often creates tension in marriages, and arguments may diminish as your space becomes less cluttered and more functunal. We work with children to set up systems they buy in to, so there isn't the need for arguments over where things go. A positive change of your physical surroundings initiates a positive change in your mental, physical, and spiritual well-being.

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Q: What if I pay money to get organized and a month later it is back to the same old cluttered house?
This can happen if you are not committed to change. However, we work hard to implement customized, achievable and sustainable solutions for you and your family. We do not implement cookie cutter, left-brained, linear solutions if you are a right-brained, creative type. We teach you maintenance strategies to keep your home in order.

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Q: Do you work with ADD/HD, OCD or depressed clients?
Sometimes. It depends on how severe the illness or disorder is, which can often be determined from an initial phone consultation. If, however, we are on-site working with someone that is beyond our skill set and expertise, we will refer the job out to a specialist or we will bring a specialist with us during the organizing. We are committed to creating solutions for you so you can enjoy your home and your life.

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Q: Do you work with physically disabled people?
Yes. We have organizers that are passionate about creating systems for your needs. We understand that many organizing products and processes are made for the able bodied person and they do not always fit the needs of someone in a wheelchair in with other physcial disabilities.

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Q: What if an organizer breaks something or steals something while working in our house?
If an item is broken and the fault is solely that of the organizer, we will make arrangments with the insurance company to get it replaced.

It is highly unlikely that a Major Mom organizer would steal anything. Each Major Mom organizer goes through a 7-step interview process and a thorough background check to ensure he or she is a person of high integrity. We do require that any highly valuable items are locked away or well protected. However, for your peace of mind, we are insured and bonded.

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Q: Is there anything I need to do to prepare for the initial visit or for organizing sessions?
You do not need to clean or pick up prior to our assessment. In fact, it is best that we see the home in its natural state, so we can get a full understanding of your situation. We do ask, however, that any sexually explicit photos, books, magazine, or other items be removed or placed in a location where the organizer will not be working. This helps to prevent uncomfortable or embarrassing situations for both you and the organizer. We also ask you to ensure that any guns or other weapons are not within reach of our organizers. Please advise the organizer of the presense and locations of any weapons.

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Q: Will a Major Mom® organizer lecture me or make me feel bad for living in a cluttered home?
We do not pass judgement on others. Only after you acknowledge your embarrassment or fears and allow us to come in to your home, can we help you improve your situation. We understand that busy lives lead us to chaos. We also understand that many people have never been organized and don't know where or how to start. Either way, organizing is our passion, and we are encouraging and uplifting throughout the organizing process.

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Q: Have you ever fired a client?
Yes. Sometimes a client really is not ready to make changes. It is impossible to get results for a client when they want changes but do not want to do anything differently. We also fire clients who are rude, crude and socially unacceptable!

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Q: I thought only rich people could afford an organizer. Can I afford a professional organizer?
Many organizers charge between $55-$125 per hour. Major Mom has package pricing you CAN afford. We believe that you can not afford to NOT hire us! Especially if you are paying bills late and racking up late fees due to disorganization. If you are losing checks that need to be deposited or not taking care of daily business, you can not afford to keep on keepin' on by yourself. We help you complete jobs at a significant time savings than if you were to tackle the jobs yourself. To top it all off, we make organizing so much more fun than doing it alone! Call us today to learn how we may be able to help you.

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